There will be 3 posts in this series (including the restaurant/bar and spa experience). This post will be a general review!
The first St. Regis Hotel to open was the one on Fifth Avenue in New York City (which I visited once back in 2013!), built by John Jacob Astor IV more than 100 years ago. He wanted to create the world's most luxurious hotel with the most advanced technological features of the day. For example, St. Regis in New York was the first hotel to have air conditioning.
He passed away 8 years later, as one of the passengers on the Titanic. His hotel and legacy lived on and today, St. Regis has almost 60 hotels and resorts around the world still known as one of the top luxury hospitality brands.
Arrival and Check-In: We arrived by ferry from Hong Kong. Our butler that evening, Troy, greeted us at the port and took us to where the hotel driver/limo was waiting. They were very friendly and chatted with us on the way back, providing some interesting facts about Macau and buildings as we drove by.
When we arrived at the hotel, we were greeted by Mark, the supervisor of the butler service and a bellboy who promptly took our bags. They gave us a very warm welcome and led us into the hotel and straight up to our room where we would do the check in. We were brought chamomile tea as well as they noticed my mom had a sore throat.
After the initial check in, they took my passport and credit card (for the safety deposit) back downstairs to process while we stayed in the room. When they brought it back up for me, it was in a St. Regis envelope which I thought was a nice touch.
First impressions of the room: very spacious, clean, beautiful bathroom, very well-stocked with all the amenities we needed and more..& amazing view!! As you may know, my favourite city in the world is Paris, so I got particularly excited to see this:
View of the pool from our room
I also LOVE this "Handy" phone, which all the guests receive during their stay in Macau. It's a cell phone that has all the important St. Regis contacts stored, guide of the hotel, guide of the city, and a WiFi hotspot! I was very happy I didn't have to use my over-priced roaming data plan while exploring the city.
That night, we had a dinner reservation at the hotel's restaurant: The Manor. I'm going to make a separate post for that tomorrow.
A few minutes before our reserved time, we headed out and it turns out Troy, the butler, was waiting in the hallway to escort us to the restaurant. He brought us a map and guidebook of Macau, along with a card with all the top attractions listed (in checkbox format) so that we could show the taxi driver where we wanted to go if we had trouble communicating. Very helpful!
After our dinner we went to the bar for a couple hours where I did some work on my laptop and had a cocktail. It was a very nice experience. I will post about it tomorrow as well.
When we got back to the room, they already did turndown service and brought out the most comfy slippers I ever had at a hotel. They also gave us 8 (!) extra bottles of water because they knew my mom had a sore throat.
The first morning, we had in-room breakfast. I've had this a few times in other hotels in the past and it was always just a tray but this time it was more extravagant. The night before, we chose what we wanted. I went for the English style breakfast while my mom chose the Chinese style.
This was everything! There was soooo much food (& we didn't even choose all the options per category). The butler laid it all out for us and when we finished, we had to call them back up to collect everything. Such a delicious breakfast with a wonderful view..definitely my favourite breakfast from the whole Asia trip.
Here are some photos I took during our tour of the hotel. The largest Presidential Suite there was over 4000 square feet! My favourite feature in all the rooms were the bathrooms..they were all very beautiful.
Overall we were extremely happy with our stay at the St. Regis Hotel in Macau. The level of service and attention to detail was exceptional. I was very impressed with the staff's communication as everything we experienced was very well co-ordinated. They were all super professional and friendly/conversational at the same time. I was always greeted by name (even if it was our first time meeting; they always knew it before I introduced myself). St. Regis Hotels are known to provide all guests with personalized, anticipatory service which I felt was very true. It seemed like they really wanted to make our stay memorable and the most enjoyable possible.
Everything about the stay was flawless and I would definitely recommend it if you are going to Macau. They are very centrally located, right on the Cotai Strip and quite close to the Taipa ferry port as well as Macau International Airport.
& I will end this with a photo of my favourite spot at night:
Other St. Regis Posts:
The Manor - Restaurant Review
Iridium Spa - Spa Review
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